COLOR ME MINE ENCINO

STUDIO & EVENT POLICIES

We’re committed to providing a fun, creative, and safe experience. These policies apply to all guests. By making a reservation, completing a purchase, or participating in a studio activity, you agree to follow these policies and staff instructions. Reservation holders are responsible for sharing these policies with everyone in their group.

Standard Reservations

• A $12 reservation deposit holds your table and is applied to your final bill. It is not an additional charge.
• Tables are held for 10 minutes after the scheduled reservation time.
• Painting sessions are limited to two hours.
• The two-hour limit is enforced on weekends and holidays.
• When there is no following reservation, guests may be permitted to stay longer, but never past the Studio’s posted closing time.
• When possible, staff will provide a courtesy reminder approximately 10–15 minutes before the session ends.

Capacity & Seating

• All attendees count toward capacity, including painters, non-painters, adults, and children.
• Standard reservations may include up to 8 guests.
• Groups exceeding 8 guests require advance written approval and may need to reserve a party package. (simply email us)
• Mini parties are limited to 16 guests.
• Private events are limited to 40 guests.
• Non-painter seating is not guaranteed.
• Larger groups may be seated separately based on availability.
• All bookings remain subject to seating availability and lawful occupancy limits.

Painters & Studio Fees

During regular studio visits, anyone who paints, assists with painting, or shares a ceramic piece is considered a painter and pays a $12 studio fee. Non-painters still count toward Studio capacity. Party guests are subject to the pricing included with their booked package.

Party Bookings

• A $100 deposit is required to reserve a party and is applied to the final party balance.
• Deposit refunds and transfers are governed by the cancellation policy below.
• Mini Party: $300 plus ceramics
• Private Event: $600 plus ceramics
• Party packages include up to two hours of Studio time.
• Additional time is $50 per 30 minutes and must be approved in advance based on availability.
• The final guest count must be confirmed at least 24 hours before the event.
• Guest counts may not exceed the capacity of the booked party package.

Food, Decorations & Allergies

Food, cake, balloons, and decorations are permitted only with a paid party package.

The Studio does not prepare or serve food and cannot guarantee an allergen-free environment. Please notify us in advance of any allergy concerns so we can assist when reasonably possible.

Alcohol Policy

Our Studio is not licensed for alcohol. Alcohol, including BYOB, is not permitted anywhere on the premises.

Children, Safety & Conduct

• Children age 13 and younger must be accompanied and supervised by an adult age 18 or older, except during a Studio-approved drop-off event for which a signed waiver is required.
• Running, climbing, unsafe conduct, and misuse of Studio equipment are prohibited.
• Guests must follow all safety rules and staff instructions.
• The Studio may refuse service or ask guests to leave for unsafe behavior or policy violations.

Payments, Promotions & Refunds

• Deposits are due when booking.
• All remaining balances must be paid during the visit or event.
• Payment cannot be postponed until pottery pickup.
• Items will not be glazed or fired until fully paid.
• We accept cash and major credit cards. Personal checks are not accepted.
• Promotions and discounts cannot be combined.
• Only promotions issued by the Encino Studio are accepted.
• Except for the cancellation and ceramic-damage remedies stated in this policy, all sales are final unless otherwise required by law.

Pottery Pickup

• Pottery is generally ready after 3:00 p.m., 7 days after the painting date, unless a different pickup date is provided on the receipt.
• Customers are responsible for picking up their pottery. The Studio does not guarantee reminder calls, emails, or text messages.
• Items must be picked up within 30 days of the painting date.
• Items remaining after 30 days will be considered abandoned and may be donated or discarded, as permitted by law.
• No refund, replacement, or store credit will be provided for unclaimed items unless otherwise required by law.

Rush Orders

Rush service is available only when confirmed by the Studio and is subject to firing availability. The fee is $15 per item. Accepted rush orders will be ready within 72 hours of the payment time shown on the receipt. 

Unfinished Projects

Unfinished items must be taken home the same day. The Studio cannot store unfinished projects or remain open past its posted closing time. A new $12 studio fee applies to each return visit.

Ceramic Transfers

• Proof of purchase is required for any pottery transferred from another Color Me Mine location.
• Glazing and firing fees will apply per single ceramic piece.
• For kiln and safety reasons, pottery purchased outside Color Me Mine is not accepted.

Personal Property & Parking

Guests are responsible for keeping their personal belongings with them.

Parking facilities are operated by third parties. Guests are responsible for following posted parking rules and paying applicable fees or citations.

Photography, Recording & Live Streaming

• Guests may take personal photos or videos of members of their own group with their permission.
• Permission from a parent or legal guardian is required before intentionally photographing or recording a minor.
• Guests may not intentionally photograph or record other parties or Studio employees without their permission.
• Live streaming and commercial or professional photography or recording require prior written Studio manager approval.
• Cameras, tripods, lighting, cords, and other equipment may not block aisles, interfere with Studio operations, or create a safety concern.
• The Studio may require photography, recording, or live streaming to stop if it disrupts other guests, affects privacy, or creates a safety concern.

Party Cancellations & Rescheduling

All cancellation or rescheduling requests must be received by email at encino@colormemine.com

• At least 72 hours before the event: The customer may receive a full deposit refund or transfer the deposit once to another available date within 90 days.
• Between 24 and 72 hours before the event: The deposit is not refundable but may be transferred once to another available date or used as a store credit within 90 days.
• Less than 24 hours before the event: The deposit is forfeited and cannot be refunded or transferred.
• Deposits are forfeited for no-shows.
• Rescheduled events are subject to availability and the pricing in effect on the new event date.
• If the Studio cancels the event, the customer may choose a full deposit refund or transfer the deposit to another available date.

Ceramic Firing Results & Damage

Ceramic glazing and kiln firing involve natural variations. Finished colors, glaze coverage, texture, and appearance may differ from samples or expectations. Minor cosmetic differences in color, coverage, texture, or speckling are normal and are not considered defects.

Damage caused by customer handling, structural modifications, added attachments, or glaze application contrary to staff instructions will be evaluated individually and may not qualify for replacement.

If an item is lost while in the Studio’s custody or damaged because of a verified manufacturing defect, Studio handling error, or kiln malfunction, the customer may choose one of the following:

• A comparable replacement ceramic and one complimentary return visit to repaint it, with the applicable studio fee waived; or
• A refund or store credit equal to the amount paid for the affected ceramic and any separate studio fee paid for that painter’s visit.

Nothing in this policy limits any rights or remedies available under applicable law.

Payment Questions

If you believe a charge is incorrect, please contact the Studio promptly so we can review it. When responding to a payment dispute, the Studio may provide receipts, reservation records, and documented policy acknowledgments where available.

These policies are applied consistently and in accordance with applicable law.